tkbd Privacy
Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how tkbd ("tkbd", "we", "us", "our") — the operator of the online casino and sports betting platform at https://tkbd.club — collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the player") who access or use our platform, including visitors who browse without registering an account.

This Policy applies to all personal data collected through the tkbd website, mobile-optimised interface, customer support channels, and any other touchpoint operated by tkbd. It covers players based in Bangladesh as well as any other jurisdiction from which the platform is lawfully accessible.

By creating a tkbd account, making a deposit, placing a wager, or otherwise using any part of the tkbd platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the tkbd platform and may request account closure by contacting our support team.

This Policy should be read in conjunction with the tkbd Terms & Conditions and the Responsible Gaming page, both of which contain additional obligations and rights relevant to your use of the platform.

2. Data We Collect

tkbd collects personal data from multiple sources depending on how you interact with the platform. The categories of data we collect are described below:

Data You Provide Directly

When you register an account, complete identity verification, contact support, or participate in promotions, you provide us with personal data including:

• Identity data: full legal name, date of birth, gender, nationality
• Contact data: mobile phone number, email address, residential address (including district, city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Identity verification documents: scanned copies or photographs of your National ID card, passport, or driving licence; proof of address documents
• Payment data: bKash account number, Nagad account number, Rocket or Upay account details, bank account information (Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported institutions), card details (Visa, Mastercard) where applicable
• Account credentials: username and hashed password (passwords are never stored in plain text)
• Communications data: the content of emails, live chat transcripts, and support ticket submissions you send to tkbd

Data Collected Automatically

When you visit the tkbd website or use the platform, we automatically collect certain technical and behavioural data including:

• Device and browser data: IP address, browser type and version, operating system, screen resolution, device model
• Usage data: pages visited, time spent on each page, navigation paths, click-stream data, search queries on the platform
• Session data: login timestamps, session duration, logout timestamps
• Geolocation data: approximate geographic location derived from your IP address (country and city level — we do not collect precise GPS coordinates unless your device explicitly grants location permission)
• Gameplay data: games played, wager amounts, win/loss records, bet history, bonus usage, deposit and withdrawal transaction records

Data from Third Parties

tkbd may receive personal data about you from third-party sources including:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) confirming transaction details and account ownership
• Identity verification and KYC service providers who assist in confirming the authenticity of documents you submit
• Fraud detection and anti-money laundering screening services
• Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others) who may share gameplay logs and session data with us for audit, dispute resolution, and fair-play monitoring purposes

3. How We Use Your Data

tkbd uses the personal data we collect for the following purposes. Where a specific legal basis applies, it is noted in parentheses:

• Account creation and management — to register your account, authenticate your identity, and maintain your player profile (contract performance)
• Payment processing — to process deposits and withdrawals via your chosen payment method, and to reconcile transaction records (contract performance)
• Age and identity verification (KYC) — to confirm that you meet the 18+ age requirement and to verify your identity in compliance with applicable regulations (legal obligation)
• Anti-money laundering (AML) screening — to monitor transaction patterns for suspicious activity and to report to relevant authorities where legally required (legal obligation)
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, duplicate accounts, bot usage, and other prohibited conduct (legitimate interest)
• Customer support — to respond to your enquiries, resolve disputes, and manage your account requests (contract performance / legitimate interest)
• Responsible gaming — to monitor gambling behaviour for signs of problem gambling, to implement deposit limits or self-exclusion where requested, and to provide player wellbeing interventions (legal obligation / legitimate interest)
• Service improvement — to analyse usage patterns and gameplay data in aggregated, anonymised form to improve the tkbd platform's features, layout, and game selection (legitimate interest)
• Marketing communications — to send you personalised promotional offers, bonus notifications, and platform updates via email or SMS, where you have opted in to receive such communications (consent)
• Legal compliance and dispute resolution — to maintain records required by applicable law, to respond to legal requests from courts or regulatory authorities, and to defend legal claims (legal obligation / legitimate interest)

4. Cookies & Tracking Technologies

The tkbd website uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site performance, and support fraud prevention. Below is a breakdown of the cookie types used on the tkbd platform:

Strictly Necessary Cookies

These cookies are essential for the tkbd website to function correctly. They enable core features such as session management, account authentication, and security protections. These cookies cannot be disabled without impairing your ability to use the platform.

Functional Cookies

Functional cookies allow the tkbd platform to remember your preferences and settings — such as your preferred language, game lobby sorting preference, and display settings — across sessions. These cookies improve your experience but are not strictly necessary for the platform to operate.

Analytical Cookies

tkbd uses analytical cookies and web analytics tools to understand how players interact with the website — including which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is used in aggregated, anonymised form to improve the platform. Individual players are not personally identified through analytical cookies.

Security and Fraud Prevention Cookies

These cookies support tkbd's fraud detection and platform integrity systems. They help identify suspicious login attempts, detect bot traffic, and flag unusual transaction patterns for review by the tkbd security team.

Managing Cookies

Most modern web browsers allow you to control cookies through the browser settings menu. You can configure your browser to refuse all cookies, to alert you when a cookie is set, or to delete cookies after each session. Please note that disabling strictly necessary cookies will prevent you from logging in to your tkbd account or using certain platform features. For guidance on managing cookies in your specific browser, refer to the browser's official help documentation.

5. Data Sharing & Third Parties

tkbd does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. We share your personal data only in the circumstances described below and only to the minimum extent necessary for the relevant purpose:

Game Providers

To deliver casino games and live dealer experiences on the tkbd platform, we share limited player session data (including player ID and session tokens) with our certified game provider partners — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers process this data solely to operate the games you play and to resolve any game-related disputes. They are contractually prohibited from using your data for their own marketing purposes.

Payment Service Providers

To process your deposits and withdrawals, tkbd shares transaction data with your chosen payment service provider — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. The data shared is limited to what is necessary to complete the transaction (e.g., amount, account reference, transaction ID). These providers operate under their own privacy policies and data protection obligations.

KYC and Identity Verification Providers

To fulfil our age verification and KYC obligations, tkbd may share your identity documents and personal details with third-party identity verification service providers. These providers process your data solely for verification purposes and are bound by strict confidentiality agreements with tkbd.

Fraud Prevention and AML Services

tkbd uses specialist third-party fraud detection and anti-money laundering screening services. These services may receive transactional and behavioural data to screen for suspicious activity. Where a match is identified against a sanctions list or fraud database, the relevant authority may be notified in accordance with applicable law.

Legal and Regulatory Authorities

tkbd will disclose personal data to courts, law enforcement agencies, tax authorities, or other regulatory bodies where required to do so by applicable law or a valid legal order. We will seek to notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that tkbd undergoes a merger, acquisition, restructuring, or sale of assets, player data held by tkbd may be transferred to the relevant successor entity as part of that transaction. We will provide reasonable notice of any such transfer and the successor entity will be bound by the terms of this Privacy Policy or a policy of equivalent protection.

6. Data Retention

tkbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting obligations. The specific retention periods that apply to different categories of data are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for statistical and analytical purposes.

7. Data Security

tkbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tkbd's servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit
• Encrypted password storage — all account passwords are stored as one-way cryptographic hashes; tkbd staff cannot view your password in plain text under any circumstances
• Access controls — access to personal data is restricted to tkbd staff and contractors who have a legitimate operational need to process it; all such personnel are subject to confidentiality obligations
• Regular security assessments — the tkbd platform undergoes periodic security testing including vulnerability scanning and penetration testing to identify and remediate potential weaknesses
• Fraud monitoring — automated systems monitor account activity in real time for signs of unauthorised access, and alert the tkbd security team to anomalies for immediate investigation
• Physical security — tkbd's servers and data processing infrastructure are hosted in data centres that maintain industry-standard physical access controls

While tkbd employs robust security practices, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and notify the tkbd support team immediately if you suspect unauthorised access to your account.

8. Your Privacy Rights

As a player on the tkbd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the tkbd Data Privacy team at [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request — [Your Account Username]":

Right of Access

You have the right to request a copy of the personal data tkbd holds about you. We will provide a structured summary of your data within 30 days of receiving a verified access request. This includes your registration data, transaction history, gameplay records, and KYC documentation held on file.

Right to Rectification

If any personal data tkbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Where the inaccuracy relates to account registration data, you may also update certain details directly within your account settings. Corrections to identity or payment data require supporting documentation.

Right to Erasure

You may request that tkbd delete your personal data ("right to be forgotten") where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that tkbd may be required to retain certain categories of data for legal and regulatory compliance purposes (see Section 6: Data Retention) even following a valid erasure request.

Right to Restriction of Processing

In certain circumstances — such as where you contest the accuracy of your data or object to a particular processing activity — you may request that tkbd restrict the processing of your personal data to storage only, pending resolution of your objection.

Right to Data Portability

Where tkbd processes your personal data on the basis of your consent or in connection with a contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON) that you can transfer to another service provider.

Right to Object

You have the right to object to the processing of your personal data where tkbd relies on legitimate interests as the legal basis for processing. tkbd will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests. You may object to marketing processing at any time without providing a reason.

Right to Withdraw Consent

Where tkbd processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to your withdrawal.

9. Minors & Age Verification

The tkbd platform is strictly intended for adults aged 18 and above. tkbd does not knowingly collect personal data from individuals under the age of 18, and it is a violation of the tkbd Terms & Conditions for any person under 18 to register or attempt to register an account.

As part of our commitment to responsible gaming and child safety, tkbd employs age verification checks at the point of account registration and during the KYC process. Where tkbd identifies or has reasonable grounds to suspect that an account belongs to a person under the age of 18, the account will be immediately suspended, all personal data associated with the account will be reviewed, and the account will be permanently closed. Any funds deposited will be returned to the originating payment method after verification.

Parents and guardians who are concerned that a minor in their household may have accessed the tkbd platform are encouraged to contact our support team at [email protected] (plain text — not a clickable link) immediately. We also recommend the use of parental control software to restrict access to gambling websites on devices shared with minors.

10. Changes to This Policy

tkbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are material — meaning they significantly affect your privacy rights or the way we process your personal data — tkbd will make reasonable efforts to notify registered players via the email address associated with their account prior to the changes taking effect. For minor or clarificatory changes, the updated Policy will be published on the tkbd website without advance notice.

Your continued use of the tkbd platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure as described in Section 8 of the tkbd Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed about how tkbd protects your personal data. Previous versions of this Policy are available on request by contacting the tkbd support team.

11. Contact & Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or tkbd's data practices, please contact the tkbd Data Privacy team using the details below. All privacy-related communications should be directed to:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy enquiries: "Privacy Enquiry — [Your Account Username]"
• Subject line for data rights requests: "Privacy Rights Request — [Your Account Username]"
• Response time: tkbd aims to respond to all privacy-related enquiries within 5 business days and to data rights requests within 30 calendar days of receiving a verified request
• Business hours: Bangladesh Standard Time (BST, UTC+6), Monday to Saturday

tkbd is committed to resolving all privacy enquiries fairly and promptly. If you are not satisfied with the response you receive, you may escalate the matter through the formal dispute process described in the tkbd Terms & Conditions.